Need help with Microsoft Teams?

Getting started

Join a Teams meeting

• Click the link in your calendar invite.

• Choose “Continue on this browser” or open the Teams app.

• If prompted, allow access to your microphone and camera.
  Learn more

Download the Teams app
We recommend using the desktop app for the best experience.
Download Microsoft Teams

🛠 Troubleshooting tips

I can’t join the meeting

• Check your internet connection.

• Try opening the meeting link in a different browser (Chrome or Edge work best).

• Restart your device and try again.

My audio/video isn’t working

• Make sure you’ve allowed Teams to access your microphone and camera.

• Use a headset if your built-in mic or speakers aren’t working well.

• Check your audio/video settings before or during the call (click the "…" menu > Device settings).

I can’t see the shared screen

• Wait a moment – it can take a few seconds to load.

• If it doesn’t appear, leave and rejoin the meeting.

🧠 Tips for a better Teams experience

• Join 5 minutes early to test your setup.

• Mute your mic when you're not speaking.

• Use the “Raise hand” ✋ feature to ask questions in larger meetings.

• Use the chat for links, questions, or follow-up notes.

🙋 Still need help?

If you're still having trouble, contact your IT support team:
📧 [Insert IT support email]
📞 [Insert IT support phone number]
Or visit the Microsoft Teams Help Centre