Getting help with Opus

Before you log a ticket, a couple of quick checks often save you the wait:

Try the action again in a fresh browser session, or in a private window.

Check whether a colleague has the same problem. If it's only you, it may be an access or account issue your Opus administrator can fix.

If data looks wrong or missing, check when it was last updated in the source system. Opus imports run on a schedule, so very recent changes may not have arrived yet.

Note what you were doing, what you expected, and what happened instead. A screenshot helps a lot.

To log a ticket, email support@curiogroup.com or use the support form. Include your institution, your role in Opus, and the details above.

Our support team is based in Melbourne and operates Monday to Friday, 9am to 5pm AEST/AEDT. We prioritise tickets by impact, and response targets are set out in your institution's support agreement.