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Getting help with Opus

A few quick checks often solve the problem before you need to log a ticket.

  1. Try again in a fresh browser session or a private window.
  2. Check whether a colleague has the same problem. If it's only you, your Opus administrator can usually fix an access or account issue.
  3. If data looks wrong or missing, check when it last changed in the source system. Imports run on a schedule, so very recent changes may not have arrived yet.
  4. Note what you were doing, what you expected and what happened. A screenshot helps a lot.

To log a ticket, use the support form or email support@curiogroup.com. Include your institution, your role in Opus and the details above.

Our support team is in Melbourne and works Monday to Friday, 9am to 5pm AEST/AEDT. We prioritise tickets by impact, and your institution's support agreement sets out our response targets.